Delivery Instructions and Time Frames

Subject to stock availability, orders shall be dispatched within (2) business days once Retail Theft Control has received your payment.

All freight costs will be borne by the purchaser and are not refundable. These costs may include insurance, import and export duties, and any other fees or charges imposed by government agencies or officials.

Retail Theft Control is responsible for any loss or damage to the goods that occurs' in transit when the goods are being delivered by Australian Air Express, TNT Road or TNT International, provided that the Buyer does not accept the damaged goods from the freight carrier.

When one of the mentioned above freight carriers "Authority To Leave" form has been provided and signed by the Buyer, the Buyer is considered to have accepted delivery of the goods once the goods have been delivered to the delivery address, even if the goods are left without obtaining a signature from the Buyer or other person at the delivery address.

Once the Buyer accepts delivery of the goods from the freight carrier, Retail Theft Control shall no longer be liable for any damage to the goods that has occurred in transit.

The Buyer is responsible for any loss or damage to the goods that occurs in transit when the goods are being delivered by Australian Express Post, or by any other means of delivery.

Goods lost or damaged in transit are not covered by the manufacturer's warranty or any other warranty.

Retail Theft Control shall not be liable for any losses, costs, damages, or other expenses incurred directly or indirectly as the result of Retail Theft Control failing to dispatch the goods in the dispatch time frame detailed above, or as the result of the freight carrier used for delivery failing to meet any estimated or quoted delivery deadline.

Retail Theft Control must be notified of any change of address of the Buyer prior to the goods being dispatched for delivery. Non-arrival or incorrect delivery of goods, and/or the cost of return and/or redelivery of goods, as the result of a failure of the Buyer to notify Retail Theft Control of a change of address, or due to the Buyer providing an incorrect address, are the responsibility of the Buyer.

Payment of any redelivery fee that is imposed by the freight carrier as a result of no authorised person being at the delivery address at the time of delivery to accept the delivery is the responsibility of the Buyer.